1. Introduction
This Privacy Policy explains how HD Cleaning Services (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or contact us.
2. Who We Are
Controller: HD Cleaning Services
Location: Newent, Gloucestershire, UK
Contact email: terms@hdcleaning.services
3. What Data We Collect
We may collect the following personal data:
- Name (if you provide it)
- Email address
- Phone number (if you provide it)
- Address or general location details (if you provide them for a quote)
- Message content you submit through our contact form
- Basic technical data such as IP address, device/browser information, and pages visited (depending on analytics/cookies used on the site)
4. How We Use Your Data
We use your personal data to:
- Respond to enquiries submitted through our contact form or by email
- Provide quotes and arrange bookings
- Deliver cleaning services you request
- Keep business records (e.g. enquiries, bookings, invoices)
- Improve our website (if analytics are enabled)
5. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Legitimate interests: responding to enquiries and running our business
- Contract: where processing is necessary to provide services you book
- Legal obligation: e.g. keeping financial records as required
- Consent: where required for cookies/analytics (if used)
6. Who We Share Your Data With
We do not sell your personal data.
We may share your data with trusted service providers only where necessary, for example:
- Email or website hosting providers
- Accounting/invoicing tools (if used)
- Analytics providers (only if enabled and where applicable)
Any providers we use are expected to protect your data and only process it for the specific purpose we require.
7. How Long We Keep Your Data
We keep personal data only as long as necessary:
- Enquiries: typically up to 12 months
- Customer and invoice records: typically up to 6 years for tax/accounting purposes
Retention periods may vary depending on the nature of the enquiry and any legal obligations.
8. Your Rights
Under UK GDPR, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of data (in certain circumstances)
- Restriction or objection to processing (in certain circumstances)
- Data portability (in certain circumstances)
To exercise these rights, contact us at terms@hdcleaning.services.
9. Cookies
Our website may use cookies and similar technologies. Some cookies are necessary for the website to function, and others (such as analytics cookies) may be optional.
If we use non-essential cookies, we will ask for your consent where required.
10. Security
We take reasonable steps to protect your personal data against loss, misuse, and unauthorised access. However, no website can guarantee complete security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last Updated” date.
12. Complaints
If you’re unhappy with how we handle your personal data, please contact us first so we can try to resolve it.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).