1. Introduction
These Terms and Conditions govern the use of the HD Cleaning Services website and the provision of cleaning services by HD Cleaning Services (“we”, “us”, “our”).
By using our website or booking our services, you agree to be bound by these Terms and Conditions.
2. About Us
HD Cleaning Services is a cleaning service business based in Newent, Gloucestershire, United Kingdom.
For any queries relating to these Terms and Conditions, please contact us at terms@hdcleaning.services.
3. Services
We provide domestic and/or commercial cleaning services as agreed with the client.
All services will be carried out with reasonable care and skill. The exact scope of work, frequency, and pricing will be agreed in writing (including email) prior to commencement.
4. Quotes and Pricing
All quotes are provided based on the information supplied by the client.
If the condition or size of the property differs significantly from what was described, we reserve the right to revise the quotation. Any changes will be discussed and agreed before additional charges are applied.
Prices are stated in GBP (£).
5. Booking and Cancellation
Bookings are confirmed once agreed by both parties.
If you need to cancel or reschedule an appointment, we request at least 24 hours’ notice.
We reserve the right to charge a cancellation fee if insufficient notice is provided.
6. Access to Property
Clients must provide safe and reasonable access to the property at the agreed time.
If we are unable to gain access at the scheduled time, we reserve the right to charge for the missed appointment.
7. Client Responsibilities
Clients are responsible for:
- Providing access to electricity and water where required
- Informing us of any fragile, delicate, or valuable items
- Securing pets appropriately during cleaning visits
- Declaring any hazards that may pose a risk to health and safety
We reserve the right to refuse to clean areas that present a health and safety risk.
8. Damage and Liability
We take reasonable care while providing our services.
If accidental damage occurs, this must be reported within 24 hours of the service. We will assess the situation and, where appropriate, arrange repair, replacement, or compensation at our discretion.
We are not liable for:
- Pre-existing damage
- Wear and tear
- Damage resulting from faulty fixtures, fittings, or materials
- Items not secured or improperly installed
Our liability shall not exceed the total amount paid for the service in question.
Nothing in these Terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.
9. Payment
Payment terms will be agreed prior to service delivery.
Unless otherwise agreed, payment is due within the timeframe specified on the invoice.
We reserve the right to charge interest on overdue payments in accordance with applicable UK legislation.
10. Website Use
The content on our website is provided for general information only.
We make reasonable efforts to ensure information is accurate but do not guarantee that it is complete or up to date.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
11. Contact Form
If you submit an enquiry via our contact form, you agree to provide accurate and truthful information.
Submission of a contact form does not create a contractual agreement. A contract is only formed once services are agreed in writing.
12. Privacy
We process personal data in accordance with UK data protection laws.
Any personal information submitted through our website or during service provision will be handled in accordance with our Privacy Policy.
13. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to severe weather, illness, government restrictions, or emergencies.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.